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Terms & Conditions


Delivery Timings


We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client's request but cannot commit 100% efficiency in the timing of delivery.

Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in this Pandemic.

No Return No exchange No Refund policy due to this Pandemic Situation.



Discounts


All the discounts are decided by SVL Rakhi team and none of the Discount and offers can be clubbed together.


Address Change


Any changes to the recipient address would be entertained free of cost if they are requested before 48hrs of the actual delivery. Changes after that will not be entertained and order would not be canceled.

Change of address would not be possible for products from the gift section after dispatch.


Delivery Product


Although the quality of product will be good. Change of color of Rakhi may little vary from image and design of the Rakhi will not differ from the image.


Damaged deliveries


We will cater to any reports of damaged products/  on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.


Rules for delivery


a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient adress only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.


b)SVL Rakhi will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

1. Wrong shipping/delivery address.


2. Recipient not available.


3. Premises locked.


4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.


5. Recipient refusing to accept the delivery.


6. Delivered the product at the Gate/ Reception/ Neighbour.



8. Rules for Duplicate Orders:


If SVL Rakhi finds that the same order has been made twice we will try to contact the customer and get that clarified.If the customer is not contactable we will take the decision on our behalf and that will be final.


Dealing with Fraudulent Customers:


If we find out any fraudulent behavior from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to any one.



Rules for unfounded recipient:


In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made. 


All courier items will be shipped using Professional Courier. As such we cannot specify any delivery date or timing for such order. All orders will be delivered between 9 am - 7 pm and may take 2-7 days of shipping time depending on the product, availability and other parameters.


We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.