We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client's request but cannot commit 100% efficiency in the timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine's Day, Mothers Day, Rakhi, New year Eve etc, the order cancelation would not be possible in this Pandemic.
No Return No exchange No Refund policy due to this Pandemic Situation.
Although the quality of product will be good. Change of color of Rakhi may little vary from image and design of the Rakhi will not differ from the image.
We will cater to any reports of damaged products/ on the same day of delivery only i.e within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.
Rules for delivery:
a) Delivery will be made as per the delivery instructions. e.g. if delivery instructions state that the product must be delivered to the recipient adress only, it will not be given to any one else and shall be considered delivered if recipient is not available. If recipient doesn't accept the delivery, we shall consider the order to be delivered.
b)SVL Rakhi will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.
2. Recipient not available.
3. Premises locked.
4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
5. Recipient refusing to accept the delivery.
6. Delivered the product at the Gate/ Reception/ Neighbour.